Hard Drive Errors

Common Problems


When connecting a hard drive to Monument during setup, you may see one of the following error messages. If you're unable to find a solution to your issue, please contact us at support@getmonument.com.

No Partition


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Hard drives should have at least one partition. In rare cases, some hard drives do not have a partition and Monument is unable to recognize those drives.

Solution:

  • Unplug the hard drive from Monument
  • Connect it to a computer and format the hard drive
  • Eject the hard drive and connect it back to Monument

Suggested Article: Formatting Hard Drives

 

Capacity Too Low or Initialization Required


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Hard drives must be 1GB or larger in size to use with Monument. Also, hard drives such as LaCie require initialization before they can be used.

Suggested Article: LaCie Initialization


Solution :

  • Connect a hard drive larger than 1GB in size

Too Many Registered Drives


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Monument can only keep two drives in its memory ( Primary & Backup). Once two drives have been connected, even if they're currently disconnected, one of them must be forgotten for a new drive to be recognized.

Solution:

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